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Shop 9
Riverside Plaza
131 Monaro St
Queanbeyan NSW 2620

Ph: (02) 6299 6633    Fax: (02) 6299 6355

A MIXED BILLING PRACTICE

Dr Mehdi Mojtabaie
Dr Mohan Thampi

Only Bulk Bill Concession Card Holders and Children Under 16 During Weekdays, Fees Apply to all on Weekends and Public Holidays
Fees apply to all Mental Health Care Plans and Reviews

Dr Shyama Gonakumbura
Dr Syeda Tausif

Bulk Bill consultations for everyone 7 days per week
Long appointments are required for all mental Health Care Plans and Reviews

COVID-19 Vaccine Eligibility

Use the COVID-19 vaccine eligibility checker to see in which phase you will be eligible to receive a COVID-19 vaccine. You may need to provide evidence of eligibility to your vaccination provider before you can receive a COVID-19 vaccine.

Please have this form filled out prior to your appointment: www.health.gov.au/resources/publications/covid-19-vaccination-consent-form-for-covid-19-vaccination

BULK-BILLED Telephone Consultations

We are proud to offer bulk-billed telephone consultations for all of our doctors. This means that you can stay home, and still get the high quality bulk-billed consultations to which you are accustomed on site. Please call our friendly reception staff to discuss.

COVID-19

If you have travelled interstate or to the greater Sydney area in the last 14 days please do not come to the practice without calling ahead and speaking to reception staff first.


Monday                     9:00am to 6:00pm
Tuesday                    9:00am to 6:00pm
Wednesday               9:00am to 5:30pm
Thursday                   9:00am to 6:00pm
Friday                        9:00am to 6:00pm
Saturday                    1:00pm to 5:00pm
Sunday                      10:00am to 2:00pm

At Riverside Medical Centre, our team of general practitioners and administrative staff aim to provide personalised, quality patient care.

Our Health Information Policy is available at your request.

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Book An Appointment Online

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About

The team at Riverside Medical Centre are committed to providing you and your family with the highest quality service and care possible.

Special Needs

If you have any special needs, please do not hesitate to ask. Crutches and a wheelchair are available from reception (a small bond fee may apply).
Please advise if you require the Translating and Interpreting Service (TIS) Ph: 131 450. National Relay Service for Hearing imparied TTY: 133 677.

Fees & Payment

At Riverside Medical Centre, we are a mixed billing practice with both bulk billing and private billing practitioners. Consultations are generally bulk billed for children under 16, pensioners and Concession Card holders during the week. Our fee for a standard consult is $75.00 and a long consult is $110.00-125.00.

After hours consultations are charged at a higher rate, standard consultation $90.00, long consultation $125.00.

For a bulk billed appointment (must have a valid Medicare Card), please book with Dr Syeda Tausif, Dr Shyama Gonakumbura, Dr Sabrina Mohammed and Dr Afifah Tahir.

For private patients who do not have a Medicare card, a fee will be charged based on the length of the consultation. For further information please discuss fee changes with our reception staff. Where fees apply, we do accept cash, EFTPOS and credit card payments.

Outside providers may also have a fee. Please check with provider when making an appointment.

Worker's Compensation accounts must be paid for at time of consult unless you can provide the details including a claim number from an insurance company.

If you do not attend a booked appointment, a $40 fee will be charged. We require a minimum of 2 hours notice to cancel a booked appointment.

Referral & Prescription Requests

Please see your Doctor if you require a prescription or a referral to see a specialist. Unfortunately, we are unable to provide prescriptions or referrals over the phone.

We do not prescribe S8 or any restricted medications to any new patients.

Telephone Calls & Communications

If you have any concerns please contact reception and they will pass your message to your doctor. Your concerns will be dealt with according to their urgency. Your call may be transferred through to clinical staff. All correspondance is by phone or mail, unfortunately due to privacy & security, we do not email documents etc.

Test Results

Reception staff will ring you to schedule an appointment if directed by the Doctor and based upon urgency, to discuss & collect results. We are sorry, but we are unable to provide results over the phone except under special circumstances.

Please Note

Mental Health plans and procedures require an initial consult to be followed by a longer appointment at a later date.

Special Note

Despite our best intentions, we sometimes run late. This is because a patient has needed unexpected urgent attention. Be assured when it is your turn you will be given the time you deserve.

Please only book general appointments online. All appointments relating to medical assessments, mental health, procedures and immunisations must be booked over the phone.

Please note our doctors cannot backdate medical certificates.

Appointments

For all appointments, please phone (02) 6299 6633 or online via www.healthengine.com.au
We will make every effort to accommodate your preferred time and Doctor, however, please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a Doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help us run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out.
Please advise us in advance if you are unable to make your appointment.

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Opening Hours

Monday                     9:00am to 6:00pm
Tuesday                    9:00am to 6:00pm
Wednesday               9:00am to 5:30pm
Thursday                   9:00am to 6:00pm
Friday                        9:00am to 6:00pm
Saturday                    1:00pm to 5:00pm
Sunday                      10:00am to 2:00pm

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Riverside Medical Centre Photo

Time Table

Doctors Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Dr Mehdi Mojtabaie (Male GP) 9:30am – 5:30pm 9:30am - 5:30pm 9:30am – 5:30pm 9:30am – 4:00pm 9:30am – 4:00pm
Dr Mohan Thampi (Male GP) 10:00am - 5:30pm 10am - 5:30pm 10:00am - 5.30pm 11am - 6.00pm 10:00am - 5:30pm 1:00pm – 5:00pm
Dr Shyama Gonakumbura (Female GP) 9:30am-6pm 9:30am-6pm 9:30am-4pm 9:30am-6pm 9:30am-6pm
Dr Syeda Tausif (Female GP) 9:30am-4:00pm 9:30am-4:00pm 3:30pm-6:30pm 9:30am-1pm 9:30am-4:00pm
Kereng Modise 9:30am-5pm

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Services

  • Pre-Employment and Insurance Medicals;
  • Childhood Immunisations;
  • Travel vaccinations;
  • Women’s health;
  • Stress management;
  • Cardiograms (ECG’s);
  • Spirometry;
  • Cryotherapy;
  • Occupational Health Counselling;
  • Medical Check-Ups;
  • Implanon Insertion & Removal;
  • Minor surgery; and
  • Nutrition.

Laverty Pathology Available:

Now open in the Food Court.
Please ask our friendly staff for directions.

Special Needs

If you have any special needs, please do not hesitate to ask. Crutches and a wheelchair are available from reception (a small bond fee may apply).

Please advise if you require the Translating and Interpreting Service (TIS) Ph: 131 450. National Relay Service for Hearing imparied TTY: 133 677.

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Contact Us

Ph: (02) 6299 6633 Fax: (02) 6299 6355

Suggestions and Complaints

Doctors and staff at Riverside Medical Centre are committed to providing you with a high standard of patient care. Your input will help us to improve our service and we do value any suggestions or concerns that you may have.

Please feel free to discuss them with staff. Alternatively, there are feedback forms with envelopes available on the reception desk. Responses are treated in confidence. Otherwise, please contact the Health Care Complaints Commission Ph: (02) 9219 7444

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Privacy Policy

We inform our patients about our practice’s policies regarding the collection and management of their personal health information via:

- A sign at reception

- Brochure(s) in the waiting area

- Our practice information sheet

- New patient information forms

- Verbal means if appropriate, and

- Our practice website.

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect

The information we will collect about you includes your:

- names, date of birth, addresses, contact details

- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and isk factors

- Medicare number (where available) for identification and claiming purposes

- healthcare identifiers

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

2. During the course of providing medical services, we may collect further personal information.

3. We may also collect your personal information when you visit our website, telephone us or make an online appointment

4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

- your guardian or responsible person

- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services

- your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes share your personal information:

- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy

- with other healthcare providers

- when it is required or authorised by law (eg court subpoenas)

- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

- to assist in locating a missing person

- to establish, exercise or defend an equitable claim

- for the purpose of confidential dispute resolution process

- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

- during the course of providing medical services, through My Health Record (eg via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms such as electronic records as well as paper records.

Our practice stores all personal information securely by using secure passwords, secure and locked cabinets as well as confidentiality agreements for staff and all contractors.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by filling out a “Personal health information request form” and our practice will respond within 30 days. An admin fee of $38.50 plus $15 for postage outside of Canberra applies.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the privacy officer.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please address all complaints to:

Nicole Gray

PH: 02 6299 6633

Fax: 02 6299 6355

Email: n.gray@trans-ax.com.au

Please note that you will get a response within 30 days.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate.

Further information on privacy legislation is available from:

Office of the Australian Information Commissioner

1300 363 992

www.oaic.gov.au

ACT Health Services Commissioner

02 6205 2222

www.hrc.act.gov.au/health

Privacy and our website

There are many aspects of the site which can be viewed without providing personal information, however, for the online appointment features you are required to submit personally identifiable information. This may include but not limited to your full name, date of birth and address or provide sensitive information in the recovery of your lost password.

Overseas Transfer of Data

We will not transfer your personal information to an overseas recipient other than yourself.

Policy review statement

This policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patient of any of these changes via our website and notices in the practices.

Prior to a patient signing consent to the release of their health information, patients are made aware they can request a full copy of our privacy policy.

Patient consent for the transfer of health information to other providers or agencies involved in the patient’s healthcare (e.g. treating practitioners and specialists outside the practice) is obtained at the patient’s first visit to our practice through the New Patient Information Form. Once signed, this form is scanned into the patient’s health record and its completion is noted.

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About the Organisation

Riverside Medical Centre opened in February 2012. Located near Woolworths in the busy Riverside Shopping Village, it aims to meet the need of a dynamically growing local community.

The Centre is open 7 days and offers bulk billing, after hours care, pathology and the services of a variety of allied health professionals. The team is currently comprised of 12 GPs, 1 Practice Nurse and 7 receptionists.

They are large enough to offer the best facilities and small enough to care about the patients as well as the practitioners. They pride themselves in their excellent support team, state of the art computer system and well equipped modern premises.

About the Opportunity

Right now excellent opportunities exist for VR General Practitioners to join the team in Riverside.
Full time and part time positions, flexible hours, after hours and weekend sessions are also available.

Opening hours:
Weekdays 8am - 9pm
Weekends 9am - 5pm

The practice is not in a DWS area but it still offers an excellent opportunity for Overseas Trained Doctors to work after hours and weekends. (For OTDs working under the moratorium and having achieved fellowship status).

This is an exciting time to be joining this well-established and thriving practice. You'll have access to up-to-date facilities, and a highly experienced support and administration team.

You'll enjoy range of benefits in these roles including:

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AN EXCLUSIVE PACKAGE FOR OUR DOCTORS

As it is our intention to list the company on the share market before the end of 2019 we are proud to present our

"PLUS 5%" OFFER

You will be awarded shares in the company equalling 5% of your total billings between 1 July 2014 and the time of the listing. To qualify for this offer is simple; you will have to work in one of our practices at the time of the listing.

The 5% benefits will be paid in shares when the company will be listed on the share market and it is our intention to treat these benefits as "deferred service fees" in order to delay the taxing point until the time of listing. Once the listing has been finalised, you will own a parcel of shares in the newly listed company. You may sell these shares or you may decide to keep these shares and earn dividends. In any case you will own a tradable liquid asset at the time of the listing.

A VERY SPECIAL BANKING OFFER

We are delighted to invite our doctors to enjoy the benefits of our special relationship that we developed with the Commonwealth Bank. To give you more insight, you can visit the website www.commbank.com.au/offers/workplace-banking and use our log on code: CBMC .

For our qualifying doctors there are even more amazing banking benefits on offer including home loans of up to 90% LVR with no Mortgage Insurance, personalised service by a dedicated Relationship Manager and much more.

Our success is based on your personal success and we are committed to giving you the best possible outcome for your commitment.

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FLU VACCINE 2019 IS HERE

How do I book?

This year we are running flu clinics to monitor our stock level so that no one misses out. You can ring the practice and reception will make you an appropriate appointment with a doctor and the nurse.
There are 3 options dependent on your eligibility:

a) Government Funded: 65 and over, Aboriginal and Torres Strait Islander peoples and those meeting ‘at risk’ medical criteria
• Three strain – Supercharged vaccine designed specifically for this group
• B\Colorado is not included as it causes the least issues for this group
• This vaccine cannot be purchased by anyone privately nor given to anyone not meeting age or medical criteria
• Doctor’s visit bulk-billed with a valid Medicare card
• No fee for the vaccine
• Available Now

b) Government Funded: 6 months to under 5 years
• Four strain vaccine
• Supercharged not necessary for this age group
• Doctors visit bulk-billed with a valid Medicare card
• No fee for the vaccine
• Available Now

c) Private: 5 years and under 65 (not age or medically required)
• Four strain vaccine
• Doctors visit is bulk-billed with a valid Medicare card
• $20 each
• Available now

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COVID-19

Many patients are asking their Doctor questions about the COVID-19 Vaccines, so we have compiled a list of the most frequently asked questions below.

Please do not call our clinics with questions as this will block phone lines.

If there is something else you would like to know, feel free to chat with your GP at your next appointment.

HOW CAN I FIND OUT WHEN I’M ELIGIBLE TO RECEIVE THE COVID-19 VACCINE?

Pfizer and Astra Zeneca vaccines have arrived in Australia – we are currently in Phase 1a of the vaccine roll-out, which commenced on 22 February 2021, with vaccines offered to quarantine and border workers, frontline healthcare workers and aged care and disability care residents & workers.

Next will be Phase 1b. You can use this online eligibility checker to find out when you are eligible for a vaccine: https://covid-vaccine.healthdirect.gov.au/eligibility

HOW DO I BOOK A COVID-19 VACCINE?

You will need to book your COVID-19 Vaccine online – please do NOT call the clinic. Vaccines are not yet available. A booking link will be provided here once vaccines are in stock.

WHAT CONDITIONS ARE CONSIDERED AN UNDERLYING MEDICAL CONDITION?

Underlying medical conditions include:

• organ transplant recipients who are on immune suppressive therapy

• people who have had a bone marrow transplant in the last 24 months

• people on immune suppressive therapy for graft versus host disease

• people who have haematological cancers, for example, leukaemia, lymphoma or myelodysplastic syndrome, diagnosed within the last 5 years

• people having chemotherapy or radiotherapy

• people with chronic renal (kidney) failure

• people with heart disease such as coronary heart disease or failure

• people with chronic lung disease, excluding mild or moderate asthma

• people who have a non-haematological cancer, diagnosed in the last 12 months

• people who have diabetes

• people with severe obesity, with a Body Mass Index of 40 or over

• people with chronic liver disease

• people with some neurological conditions including stroke and dementia

• people with some chronic inflammatory conditions and treatments

• people with other primary or acquired immunodeficiency, including HIV

• people with poorly controlled blood pressure

WHY SHOULD I GET VACCINATED FOR COVID-19?

COVID-19 can cause serious ongoing health conditions, and sometimes death. Immunisation is a safe and effective way of protecting you and your family. Immunisation helps protect others, especially those who may not be able to be immunised themselves. When you get immunised, you protect yourself as well as helping to protect the whole community.

WHY DO WE NEED VACCINES IF WE ARE ALREADY WEARING MASKS AND PRACTICING SOCIAL DISTANCING?

The measures we’ve put in place so far such as border restrictions, quarantine, mask wearing, hand washing, physical distancing, and testing help to protect all Queenslanders and will continue to be important to control the spread of the virus and its effects on the community. But we don’t want to live under restrictions forever. The COVID-19 vaccine is the best way to protect people long-term against severe COVID-19 disease.

ARE THERE OTHER BENEFITS TO GETTING VACCINATED?

Getting vaccinated helps protect the vulnerable in our society who can’t get vaccinated themselves because they are too young, or too sick. This is because widespread vaccination makes it more difficult for the disease to spread. Also, the less the disease spreads, the less likely it is that new, possibly more infectious or dangerous mutations will arise.

WHAT IS HERD IMMUNITY AND HOW DOES IT RELATE TO COVID-19?

We reach 'herd immunity' when enough people are immunised to stop or slow the circulation of the disease. This reduces the likelihood of infection, which then affords protection for people who can’t be vaccinated.

WHAT PERCENTAGE OF THE POPULATION NEEDS TO GET VACCINATED BEFORE WE ACHIEVE HERD IMMUNITY?

The percentage changes depending on the disease and how effective the vaccine is at preventing transmission. Usually, 50% – 90% of a population needs to be vaccinated to achieve herd immunity. Experts believe a herd immunity of 65% or higher will be needed for COVID-19, but we cannot be certain at this stage. It is an important area of research which will continue as countries begin their COVID-19 vaccination programs.

IS IT COMPULSORY TO BE VACCINATED?

Australians have a great record in being immunised. The COVID-19 vaccine will be voluntary, universal and free. If a safe and effective vaccine becomes available for COVID-19, the Government aims to have as many Australians as possible choose to be vaccinated for COVID-19. If people choose not to have a COVID-19 vaccine, this will not affect their family’s eligibility for Family Tax Benefit Part A or childcare fee assistance which only includes National Immunisation Program vaccines for those aged under 20 years.

WHO WILL RECEIVE THE VACCINE?

The Australian Government is committed to providing all Australians with access to safe and effective COVID-19 vaccines as soon as they are available, to those who wish to vaccinate against COVID-19. As doses will initially be limited, access to vaccines during the early period of the roll out will be made available to highest priority groups. The rollout strategy can be found here: https://www.health.gov.au/resources/publications/australias-covid-19-vaccine-national-roll-out-strategy.

WHY HAVE SOME GROUPS OF PEOPLE BEEN PRIORITISED OVER OTHERS?

Priority groups are identified by taking into account current public health, medical and epidemiological evidence on who would be most affected if they contracted COVID-19. For example, health and aged care workers are a priority group because they are at high risk of contracting COVID-19 due to their frequent contact with people. They are also more likely to transmit the virus to vulnerable people through their work in hospitals and aged care facilities. It is for everyone’s benefit that this group is prioritised for vaccination so they can continue providing essential care.

HOW MUCH WILL THE VACCINE COST?

COVID-19 vaccines will be free for all Australian citizens, permanent residents and temporary visa-holders as per the Australian COVID-19 Vaccination Policy.

HOW HAS A VACCINE BEEN ROLLED OUT SO FAST?

Usually when a vaccine is developed it is done is a very linear fashion – one step, after another. There has been an enormous amount of resources and money thrown into the research, development and testing of the Covid-19 vaccines so that many of these steps could take place simultaneously. There has been no compromise on safety.

IF I GET THE VACCINE, WHAT SIDE EFFECTS CAN I EXPECT?

You may experience minor side effects following vaccination. Most side effects last no more than a couple of days and you will recover without any problems. Common reactions to vaccination include: pain, redness and/or swelling where you received the needle and mild fever. Serious reactions like allergic reactions are extremely rare.

CAN I GET THE VACCINE IF I’M PLANNING TO GET PREGNANT, PREGNANT, OR BREASTFEEDING?

At this stage, COVID-19 vaccines are not routinely recommended to be given during pregnancy as there is limited experience with the use of COVID-19 vaccines in pregnant women. If you are pregnant or breastfeeding, think you may be pregnant, or are planning to have a baby, ask your doctor for advice before you receive this vaccine. If you are planning a pregnancy, ask your doctor for advice before you receive this vaccine.

HOW EFFECTIVE ARE THE COVID-19 VACCINES?

The results from the clinical trials to date have shown both the AstraZeneca and Pfizer vaccines to be effective in providing protection against COVID-19. If as many people as possible are immunised against COVID-19, regardless of which vaccine they have, this will make a significant difference in keeping everyone safe.

WHAT VACCINE WILL I GET?

You won’t be able to choose which vaccine you receive. As supplies of the vaccine are received, people in order of priority groups will be given the vaccine available at the time. The general public will most likely receive the AstraZeneca vaccine, as millions of doses are planned to be manufactured in Australia.

WHAT IS IN THE VACCINE?

Once vaccines are approved by the TGA, their specific ingredients are listed in the Australian Register of Therapeutic Goods.

WHAT DO I DO, WHILST I WAIT FOR THE VACCINE TO BE ROLLED-OUT?

Whether you are in a priority group or not, the best thing you can do is stay up to date and continue to be COVIDSafe. In the meantime, everyone still needs to practise good hygiene, maintain physical distance, wear a mask in places you can socially distance, stay home if you are sick and get tested.